Operations Consulting

Balancing efficiency and employee experience
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Operations Consulting Services to help achieve your cost, quality, and productivity goals

We specialize in streamlining your HR operations to achieve an exceptional outcome for all involved stakeholders.

HR operations are more complex than most people imagine them to be, solving one aspect of HR operations may have an unintended consequence on another – we understand that. Our experts have deep experience in solving HR operations matters while staying true to the envisaged outcomes.

We have strong capabilities in defining future-state operating models, defining roles and responsibilities, redesigning processes & policies, and identifying opportunities to centralize or outsource. Further, we understand the world of HR tools and technology well, and thus provide you solutions that can be enabled without hitting any roadblocks.

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Operations

By streamlining your business functions and unifying them under organization wide standardized processes, your people can focus on what really matters – getting their work done right, every time.
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Target Operating Model (TOM)

Review overall target operating model in preparation for technology deployment and identify areas that require special attention. Identify additional optimization opportunities such as shared services, outsourcing, and automation. Establish the guardrails for future process designing by making strategic design choices.
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Process Harmonization

Utilize industry leading process libraries contextualized for Asia by Lighthouse Consulting experts to harmonize your processes across business units, departments, and regions of operations. Avoid cookie-cutter approaches to process design by blending global leading practices with unique local business needs. Balance process efficiency with employee experience to create “Wow!” moments.
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Policy Standardization

Review existing policies to ensure completeness and to create a competitive advantage in the talent marketplace. Update or create HR handbooks for easy access by employees. Compare your policies against the market practices to create an exceptional employee experience.
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Shared Services and Outsourcing

Migrate your HR administration matters to an appropriate outsourcing vendor or centralize them under a captive shared service. Develop desktop procedures and implement case management and automation solutions to maximize your returns.
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Precise operational implementation and management is the fundamental backbone of any organization looking to thrive in their respective industry.
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01Target Operating Model (TOM)

Review overall target operating model in preparation for technology deployment and identify areas that require special attention. Identify additional optimization opportunities such as shared services, outsourcing, and automation. Establish the guardrails for future process designing by making strategic design choices.

02Process Harmonization

Utilize industry leading process libraries contextualized for Asia by Lighthouse Consulting experts to harmonize your processes across business units, departments, and regions of operations. Avoid cookie-cutter approaches to process design by blending global leading practices with unique local business needs. Balance process efficiency with employee experience to create “Wow!” moments.

03Policy Standardization

Review existing policies to ensure completeness and to create a competitive advantage in the talent marketplace. Update or create HR handbooks for easy access by employees. Compare your policies against the market practices to create an exceptional employee experience.

04Shared Services and Outsourcing

Migrate your HR administration matters to an appropriate outsourcing vendor or centralize them under a captive shared service. Develop desktop procedures and implement case management and automation solutions to maximize your returns. Identify ideal back charge mechanisms that result in better operational cashflow.

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Our ProcessTM help brands adapt and thrive in a connected world

We’re here to inform which tactics need funding and which are drainson resources.

A recognizable and loved brand is one of the most valuable assets a company owns. In fact, 59% of customers prefer to buy products from brands they know. How do you become a sought-after brand with endless sales and raving fans? By identifying your promise to a customer or client. The challenge is communicating a clear and cohesive message.

“We help our clients reimagine, restructure and renew business functions to create agile and resilient organizations.”
Akshat JoshiLightHousebyHR CEO
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Also Contact Us For…

Talent Management
Learning and Development
Employee Engagement
Business Case
Ad-hoc Consulting support
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Strategy

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Technology

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